At O-I Mexico Holdings I B.V., we believe that caring for your pets should be a seamless and joyful experience. Whether you have questions regarding our ergonomic feeding bowls, need guidance on washing plush pet blankets, or wish to inquire about proper sizing for drool bibs and bandanas, our dedicated support team is always ready to assist you.
1. Core Communication Channels
We offer multiple avenues of communication to ensure your inquiries are handled promptly and efficiently. Choose the channel that best suits your needs below:
Direct Email Support
Email Address: [email protected]
Ideal for detailed order inquiries, photo submissions for damaged goods, product fitting advice, and wholesale inquiries.
Online Storefront Portal
Website: zmgzzj-md.myshopify.com
Access our 24/7 self-service contact form, live stock availability, product care guides, and instant order tracking modules.
2. Product-Specific Support Specialties
Our customer care representatives are specially trained in pet product care, materials safety, and sizing recommendations across our three signature catalog categories:
Pet Feeding Bowls
Guidance on stainless steel and ceramic material safety, non-slip base installation, capacity recommendations based on breed size, and dishwasher compatibility instructions.
Plush Pet Blankets
Washing and drying temperature recommendations, fabric softness maintenance tips, lint reduction advice, and thermal insulation details for dogs and cats.
Drool Bibs & Bandanas
Precision neck measurement guides, snap-button and tie closure adjustments, absorbency specifications, and delicate fabric cleaning instructions.
3. Service Level Agreements & Response Times
To provide transparent and reliable service, we operate under strict response time commitments for all incoming customer communications:
| Inquiry Type |
Primary Contact Method |
Target Response Time |
| General Product Questions |
Email / Online Form |
Within 24 Business Hours |
| Order Modifications & Address Updates |
Email (Subject: "URGENT ORDER UPDATE") |
Within 2 – 4 Business Hours |
| Shipping & Tracking Queries |
Store Tracking Link / Email |
Within 12 – 24 Business Hours |
| Returns & Damage Claims |
Email with Photo Attachment |
Within 24 Business Hours |
4. Business Hours & Operating Schedule
Our central logistics and support headquarters operates out of Schiedam, Netherlands, adhering to Central European Time (CET). Please refer to our operational operating hours:
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Monday through Friday: 09:00 AM – 17:00 PM (CET)
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Saturday & Sunday: Closed for routine dispatch (Email inquiries queued for Monday)
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Public Holidays: Closed on official Dutch national holidays. Inquiries submitted during holidays will be answered on the next immediate business day.
5. Guidelines for Expedited Support
To help our support agents assist you as quickly and efficiently as possible, please include the following details in your initial message:
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Full Order Reference Number: Found in your original email order receipt (e.g., #SHOP-1001).
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Full Name & Email: The exact contact details provided during checkout.
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Clear Photos or Videos: If reporting a defective bowl, damaged blanket stitching, or incorrect bib sizing, attaching high-resolution photos speeds up immediate replacement authorization.
6. Postal Correspondence & Registered Address
For official written correspondence, corporate legal notices, or administrative inquiries, please direct your physical mail to our registered business address in the Netherlands:
7. Customer Satisfaction Promise
At O-I Mexico Holdings I B.V., customer satisfaction is the foundation of our business. If for any reason your experience with our products or shipping service falls short of your expectations, please do not hesitate to contact our executive support team at [email protected]. We are committed to resolving any issue promptly and ensuring both you and your furry companions are thoroughly delighted.
